Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

If the customer is not home at time of delivery if weather conditions are appropriate we will leave it at the font door. If we do feel it is safe to leave it at the front door we will call the number provide and let them know who we are, were the arrangement is located, and how to contact us for any questions. If the delivery is in the Summerfield area and the weather conditions are not to our liking to leave outside we will attempt a redelivery. If the customer is outside of the Summerfield area we may ask for them to meet or pick up the arrangement at our location.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.